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Release 1.6

Release Date:  February 14, 2015

 

Info

zAgileConnect v1.6 now supports both types of hosted JIRA environments:

  • on-premise (behind corp. firewall, aka JIRA Server)
  • on-demand (hosted by Atlassian, aka JIRA Cloud)  

The core theme of this release is to provide this support in a single Salesforce package.

 

Features

  • JIRA issue update allows agents to Close, Resolve and Reopen issues, fully exposing the issue transitions in Salesforce
  • Issue custom object is now implemented to enable development of reports in Salesforce that include issue attributes and the relationship between case and issue
  • Related issue panel in Salesforce is also supported in mobile devices.  

Improvements

  • Configuration of issue and case fields to be shared between Salesforce and JIRA have been moved to Salesforce package administration
  • OAuth is now implemented on both sides

Upgrading to Release 1.6 (for JIRA on-premise)

 

Info

It is strongly advised that all upgrades be first performed in a sandbox environment of both Salesforce and JIRA

 

The following steps must be followed for upgrading to zAgileConnect 1.6 from prior releases.

  1. Perform a backup of JIRA active objects data that stores Case-Issue relationship details.  This option is available in JIRA plugin admin section.
  2. Update zAgileConnect JIRA plugin to 1.6 (from Atlassian Marketplace).  All previous settings will be retained during this update.
  3. Upgrade zAgileConnect Salesforce package to 1.6 (from Salesforce AppExchange).  The upgrade will retain existing configuration settings.
  4. Re-authenticate JIRA to Salesforce using OAuth credentials.
  5. In Salesforce package configuration:
    1. reauthenticate to JIRA, 
    2. reconfigure default values for JIRA project and isssue type
    3. reconfigure Case properties to send to JIRA
    4. configure JIRA issue properties to pull into Salesforce
    5. select 'Refresh JIRA Issue Data in Salesforce' option to retrieve and cache all Case IDs that have related JIRA issues.
  6. Review and update other configurations as appropriate.