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  • Mapping Case fields to JIRA Issue fields
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Mapping Case fields to JIRA Issue fields

Issue Field Mapping allows you to map certain Case attributes directly on to JIRA issue fields, rather than displaying them in the 'Salesforce Properties' panel.  

This is only supported in scenarios when there is a 1:1 relationship between Case and Issue.  This mapping may also be configured to copy the case property data the first time, when an issue is created, as well as to update it whenever it is updated in the Case.

 

 

 

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